Candela Shield
Protect your growth.
Stop churn before it happens, keep your most important accounts happy and healthy, and identify the best opportunities to expand within your existing customer base.
+20-30%
net revenue retention
25-50%
more efficient CS coverage
3-6 months
earlier churn detection
Candela Shield monitors signals of churn, pinpoints expansion whitespace, and delivers real-time action recommendations—so your CS team can protect revenue and drive account growth with clarity and precision.
Powerful tools to help you keep and grow the customers you’ve earned.
Account Health & Churn Risk Model
Predict and visualize account risk using behavioral, usage, and engagement data.
Cross-Sell & Upsell Analysis
Find hidden opportunities to sell more to your existing accounts across your product suite.
Renewal & Retention Actions
Equip teams with tested messaging, timing, and tactics to retain at-risk customers and get in front of renewals.
CS Segmentation & Prioritization
Tailor success motions based on customer type, risk, and revenue potential.
Shield boosts the metrics that translate to enterprise value.
Increase customer lifetime value
Reduce cost to serve
Expand upsell and cross-sell
Max out your exit multiple
"Shield gave us the visibility to act early—renewals are no longer a fire drill."
VP, Customer Success, Growth-Stage SaaS
We leave slide decks & spreadsheets in the dust.
Live churn signal tracking
Data science–backed models
Segment-tailored action recommendations
Custom CRM + CS tool integration
Ready to retain smarter and dramatically increase lifetime value?
Get a Custom Churn Analysis
Book a Discovery Call